Return policy

Return policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it , unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@craftingkeyboards.com. If your return is accepted, we'll send you the instructions on how and where to send your package. Please keep in mind that return costs are responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

We recommend our customers to use traceable shipping services when returning the items so they can keep track of the delivery. Crafting Keyboards isn't responsible for lost returns.

You can always contact us if you have a question at Support@craftingkeyboards.com

Cancelations

Here at Crafting Keyboards when your orders are placed, we start production and manufacturing. Once this process is complete, orders are shipped out. Once it's done, you receive a confirmation email. You can cancel an order anytime before the production is complete, before the confirmation email is sent. However, once the email has been created, you still can cancel the order, but there's a 5% restocking fee applied to the return.

Keep in mind that this only applies for standard orders. Group Buys cannot be canceled once the order has been placed.

If you need to make corrections or changes, you can write us an email at Support@Craftingkeyboards.com to make adjustments instead of canceling.

Finally, once your order has arrived, you have up to 15 days to cancel an order and process a return of the items in their original packaging and unused. After these 15 days, no returns are accepted.


Refunds

We only provide refunds if applicable after the successful return of an item and inspection. We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.

If after receiving notification of a refund being completed you can't see it, please remember it can take a few days for your bank or credit card company to process and post the refund. Make sure to get in touch with your institution to confirm if the transaction might be pending.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos and descriptions of the issue are mandatory.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, Group Buys [GB] or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items / Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The only valid reason for an item exchange or replacement when applicable is if the items are damaged or defective from factory or shipping causes. The fastest way to ensure you get a proper resolution is to take pictures of the affected products and send it to our support email: Support@craftingkeyboards.com

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